Private Policy

Privacy Policy

Last updated: July 23, 2025

Protecting your personal information is a priority for Village Retail Group, LLC and its affiliates, collectively doing business as The Village Retail or The Village Retail @ PCM ("Village Retail," "we," "our," or "us").

When This Privacy Policy Applies

This Privacy Policy outlines how we collect, use, and disclose your personal information in connection with our operations in the United States, including visits to our retail stores, our website (thevillageretail.com), interactions with customer service, engagement through social media, and other touchpoints (collectively, the "Services").

Please note: This Privacy Policy does not apply to third-party websites or advertisements linked from our Services. We recommend reviewing the privacy policies of those sites separately.

Information We Collect

We may collect various types of personal information depending on your interactions with us, such as:

  • Contact info: name, billing/shipping address, phone number, email address

  • Account info: username, password

  • Order and refund history

  • Payment details: payment method, card info, amount, signature

  • Preferences and marketing consent

  • Device and browsing data: IP address, pages viewed, browser type, device info, cookies, interaction with emails or social media

  • Security footage: images collected via in-store cameras

  • Employment info: resume, cover letter, pre-screening data for job applicants

If you provide information about someone else (e.g., when shipping a gift), you must have their consent to do so.

How We Collect Your Information

Your personal information may be collected when you:

  • Create an account

  • Make a purchase, return, or request a refund

  • Contact customer service

  • Subscribe to email or print communications

  • Participate in events, surveys, or promotions

  • Submit feedback or user-generated content

  • Apply for a job

  • Interact with us on social media

How We Use Your Information

We use your personal information for purposes including:

  • Fulfilling orders and processing payments

  • Communicating with you about transactions or inquiries

  • Sending marketing emails or print materials (if subscribed)

  • Administering surveys, contests, and promotions

  • Improving our Services through analytics

  • Enhancing user experience and security

  • Complying with legal obligations

We may also supplement your information with data from third-party sources to ensure accuracy.

Marketing Communications

If you subscribe, we may send you updates about new products, services, promotions, or changes to our policies. You can opt out at any time by clicking the unsubscribe link in our emails or by contacting us directly.

Cookies & Similar Technologies

We use cookies, web beacons, and pixel tags to:

  • Track site usage and performance

  • Personalize your experience

  • Analyze traffic and user behavior

You can manage cookie preferences through your browser. Disabling cookies may impact site functionality.

Disclosure of Information

We do not sell or rent your personal information. However, we may share it with:

  • Affiliated companies for internal purposes

  • Service providers (e.g., payment processors, shipping partners, survey administrators)

  • Legal authorities as required by law

  • In the event of business transactions, such as mergers or asset sales

Security & Retention

We take reasonable precautions to protect your data through administrative, technical, and physical safeguards. However, no system is 100% secure.

We retain personal data only as long as needed to fulfill the purposes outlined here, or to comply with legal and regulatory requirements.

Your Privacy Choices

  • You may update or correct your account information at any time.

  • Contact us to correct or delete inaccuracies in your data.

California Privacy Rights (CCPA)

California residents have the right to:

  1. Request access to specific personal information collected

  2. Request deletion of personal information

  3. Opt out of the sale of personal data (Village Retail does not sell data)

To exercise your rights, contact us at 1-888-733-5874 or via our website chat. We will verify your identity before processing your request.

Policy Updates

We may revise this policy occasionally. Material changes will be posted on our website with an updated effective date.

Contact Us

The Village Retail
675 Ponce de Leon Ave NE, Suite 225
Atlanta, GA 30308
Email: info@thevillageretail.com

Please also refer to our Terms and Conditions for more details about our Services.