Returns and exchanges
Here's the revised version with "The Village Retail":
The Village Retail Return & Exchange Policy
Refunds & Returns
Items returned in-store or by mail will be refunded to the original payment method.
Shipping costs (regular and freight) are non-refundable.
Debit & Credit Card Refunds
Refunds will be processed within 7-10 business days.
If the original card is no longer valid, a The Village Retail gift card will be issued instead.
In-Store Returns with a Receipt (7-Day Policy)
Refunds are available for items purchased within 7 days.
Items must be unused, in new condition, with all tags attached.
With a valid receipt, refunds will be issued to the original payment method.
In-Store Exchanges Without a Receipt (8-14 Day Policy)
Exchanges are allowed for items purchased within 8-14 days without a receipt.
Items must be unused, in new condition, with all tags attached.
A valid government-issued photo ID is required. If your ID matches our records, the return will be accepted.
Exchange Options:
Swap for another item.
Receive a The Village Retail gift card for the item's value.
Non-Returnable Items
We do not accept returns for:
Worn, washed, damaged, used, or altered items.
Items without original designer/vendor/creator tags or packaging.
Items with smoke or pet hair.
Discontinued designer/vendor/creator products.
Items That Cannot Be Returned
Vitamins & CBD products.
Gift cards.
Perishable food items.
Personal care & beauty products (shampoos, conditioners, soaps, deodorants, body butter, body oils, beard care, face products, makeup, etc.).
Worn items.
Swimwear.
Earrings.
Discontinued designer/vendor/creator products.
FAQ's
Contact the business/vendor if you have any questions about a particular product. Content on our website is provided for general informational purposes and should not be considered medical advice. Product information is not intended to diagnose, treat, cure or prevent any disease. THE VILLAGE RETAIL is not liable for any individual reaction to any particular ingredient.
Unfortunately, we are unable to cancel any order once it has been submitted and/or obtains a tracking number. If you do not wish to keep the package, you may refuse it upon delivery to be returned to the business merchant. Most importantly, contact the business directly and refer to their policies.
Please apply here and we will contact you when opportunities become available.
Shipping policy
Due to COVID-19, all orders are being processed and shipped within 12 to 14 business days. USPS are experiencing delays and unfortunately, we cannot account for that timeline.
APPLY
Please apply to be featured here.
View application here.
STORE
We've received great questions about the brands, placement, and more.
We are a permanent storefront.
27 brands are currently featured.
We worked with a small selection committee who attended our seasonal markets, community partners, and fellow business owners.
Yes, we will rotate brands every 4-6 months.
We look at a number of things: brand quality, uniqueness of product and overall business acumen. Brands must have experience with inventory management.
Absolutely. When it's safe for our community to gather again, we look forward to having our seasonal marketplace. Follow the @thevillagemarketatl to stay up to date.
View all brands here. Be sure to follow @villagemarketretail to learn more and when you visit us, be sure to scan the QR codes to learn more about the incredible brands. You can also purchase a Village Retail Magazine.
If you have a specific media request, please send it to info@thevillageretail.com
STILL DIDN'T GET YOUR QUESTION ANSWERED?
Contact us at info@thevillageretail.com