FAQ'S

Returns & Exchanges

The Village Retail Return & Exchange Policy

What is your return policy?

Items returned in-store or by mail will be refunded to the original payment method.
Please note: Shipping costs (standard and freight) are non-refundable.

How long do refunds take?

Refunds are typically processed within 7–10 business days.
If your original debit or credit card is no longer valid, we’ll issue a Village Retail gift card for the refund amount.

Can I return an item in-store with a receipt?

Yes. If you return your item within 7 days of purchase, and it is unused, in new condition, with all tags attached, we will refund the original payment method.

Can I exchange an item without a receipt?

No. We do not accept returns or exchanges without a receipt.

Exchange Options:

  • Swap the item for another product

  • Receive a Village Retail gift card equal to the item’s value

What items are non-returnable?

We do not accept returns or exchanges on:

  • Worn, washed, damaged, or altered items

  • Items missing original vendor/designer tags or packaging

  • Products with smoke or pet hair

  • Discontinued designer/vendor/creator merchandise

Which items cannot be returned at all?

The following items are final sale:

  • Vitamins 

  • Gift cards

  • Perishable food items

  • Personal care & beauty products (shampoo, conditioner, soaps, deodorants, body butters, oils, beard care, face products, makeup, etc.)

  • Worn clothing

  • Swimwear

  • Earrings

  • Discontinued merchandise

How are businesses selected?

We curate businesses based on product quality, uniqueness, and alignment with our community-driven values. Interested vendors are welcome to apply.

Do you still host Village Market pop-up events?

Yes! In addition to our storefront, we continue to support Village Market pop-ups.

I want to feature The Village Retail in media or events. Who do I contact?

Please send media and partnership inquiries to info@thevillageretail.com — we’d love to hear from you!

Is The Village Retail a permanent location?

Yes — we are a permanent store, not just a weekend market. However, we rotate businesses regularly to keep things fresh and exciting.

How can my business be featured at The Village Retail?

We’re always looking for amazing creators and entrepreneurs.
Please email info@thevillageretail.com to request our vendor application or learn more.