Always handle your hats by the brim. This will prevent the pinch on your hat from becoming dirty and deformed from the oils on your hand.
Avoid getting caught in the rain! This hat is NOT an umbrella.
Rest or store your hat upside down on a shelf or in a hatbox. You can also hang it flat on a wall, or on a hat stand. This prevents the brim from flattening or changing shape.
Don't leave your hat in the car or under direct sunlight for extended periods of time. This could change the color and shape of the hat.
If excess sweat is involved, flip the inside sweatband out to dry and prevent the sweat from seeping through the outside band.
Always brush the hat in the direction of the felt when cleaning.
When cleaning your FRU only use light steam. Avoid any direct liquids. Light steam will clean your felt and refresh your straw.
When in doubt, the FRU can service your hat for you on a case-by-case basis!
When putting on or removing your hat, always handle your hat by the "brim" (horizontal portion). Avoid handling the "crown" (tall or vertical portion of the hat) as much as possible. Continued handling of the crown could shorten the life of your hat. Never rest your hat on it's "brim". Turn the hat upside down and rest it on the "crown". If you have not purchased a new hat recently, PLEASE MEASURE YOUR HEAD. Sizes vary with hairstyle, weight loss/gain, and age.
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Ex: Shipping and return policies, size guides, and other common questions.
We package and ship your order within 1-2 business days.
Priority Mail Express
Next Day to 2-Day
1–3 Business Days
2–5 Business Days
Due to COVID-19, USPS are experiencing delays and unfortunately, we cannot account for that timeline.